Privacy Policy

Last Updated: August 2026

What is Personal Information?

Personal information means any information that identifies you directly or indirectly. This may include your name, surname, email address, telephone number, delivery address, billing address, account information, payment details, order history, IP address, browser information, device information, and communications with DayByDeals.

We only collect information necessary to operate our marketplace and provide services to customers and marketplace sellers.

Why Do We Collect Your Personal Information?

  • Create and manage customer accounts.
  • Process orders, payments, returns and refunds.
  • Arrange deliveries through courier partners.
  • Provide customer service and support.
  • Improve website functionality and user experience.
  • Prevent fraud and unauthorized activity.
  • Comply with legal and regulatory obligations.
  • Send promotions and special offers where permitted.

When Do We Share Your Information?

DayByDeals does not sell personal information.

Information may be shared with:

  • Marketplace sellers fulfilling your orders.
  • Payment service providers.
  • Courier and delivery companies.
  • Cloud hosting and technology providers.
  • Fraud prevention and security partners.
  • Government authorities where legally required.

How Do We Keep Your Personal Information Safe?

  • SSL encryption protects data transmitted through our website.
  • Secure hosting infrastructure and servers.
  • Restricted access to customer information.
  • Regular security monitoring and updates.
  • Fraud detection and prevention systems.
  • Secure payment processing technology.

While we take reasonable measures to protect information, no internet transmission can be guaranteed to be completely secure.

How Can You Keep Your Account Safe?

  • Use a strong password.
  • Never share login credentials.
  • Update passwords regularly.
  • Use secure internet connections.
  • Log out from shared devices.
  • Notify us immediately of suspicious activity.

DayByDeals will never ask for your password by phone, email or text message.

How Long Do We Keep Your Personal Information?

Personal information is retained only for as long as necessary to provide services, complete transactions, process returns, comply with legal obligations, resolve disputes, maintain records and protect our marketplace.

Information that is no longer required will be securely deleted, anonymized or destroyed.

What Are Your Rights Under POPIA?

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Object to certain processing activities.
  • Withdraw consent where applicable.
  • Request details about how information is processed.
  • Lodge a complaint with the Information Regulator.

How Do We Use AI Technology?

DayByDeals may use artificial intelligence (AI), machine learning, and automated technologies to improve marketplace operations and customer experiences.

  • Product recommendations.
  • Improved search results.
  • Fraud detection and prevention.
  • Customer support assistance.
  • Marketplace compliance monitoring.
  • Inventory and demand forecasting.

Human oversight remains in place for significant business decisions and compliance processes.

Do We Send Information Overseas?

Some service providers may process information outside South Africa.

Where international transfers occur, DayByDeals takes reasonable steps to ensure appropriate security safeguards are in place and that transfers comply with applicable laws, including POPIA.

Do We Use Cookies?

Yes. Cookies help improve website functionality, security and performance.

  • Remember user preferences.
  • Keep customers logged in.
  • Improve website performance.
  • Analyze website traffic.
  • Prevent fraud.
  • Personalize shopping experiences.

You may disable cookies through your browser settings, although some website features may not function correctly.

How To Lodge A Complaint?

If you believe your privacy rights have been infringed or your personal information has been mishandled, please contact DayByDeals first so we can investigate the matter.

DayByDeals Marketplace

📍 288 Kent Avenue, Ferndale, Randburg, Johannesburg, Gauteng, South Africa

📧 support@daybydeals.com

☎️ 010 412 0260

Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, South Africa

Website: https://www.justice.gov.za/inforeg/

Email: complaints.IR@justice.gov.za

Phone: 010 023 5200