Frequently Asked Questions

DayByDeals is a South African online marketplace operated by Day By Deals (Pty) Ltd, Registration No. 2026/601015/07.

Customers can shop for products offered directly by DayByDeals and participating marketplace sellers.

Yes. DayByDeals operates as an online marketplace in South Africa. Products may be offered directly by DayByDeals or participating third-party marketplace sellers.

DayByDeals primarily operates online. Unless a collection option is specifically offered or confirmed, customers should place orders online for delivery.

Browse our products, add your selected items to the cart and proceed to checkout. Enter your delivery details, choose an available payment method and complete your order.

An order confirmation is normally provided after your order has been successfully placed. Please ensure your email address and contact information are correct during checkout.

Contact Customer Support as soon as possible. If your order has not entered fulfilment or been dispatched, we will check whether it can still be changed or cancelled.

Available payment methods are displayed during checkout and may include supported VISA, Mastercard and EFT payment options.

Yes. Prices displayed on DayByDeals are shown in South African Rand (ZAR) unless clearly stated otherwise.

Prices may change because of supplier pricing, marketplace seller pricing, stock availability or promotions. The applicable price is displayed when you place your order, subject to genuine pricing or listing errors and applicable law.

No. DayByDeals will not ask you to send your card PIN, banking password or online banking login credentials by email, telephone or messaging service.

DayByDeals delivers to addresses throughout South Africa, subject to courier coverage and restrictions that may apply to certain products or locations.

Estimated delivery information is provided on the website or during the ordering process. Delivery times may vary depending on the seller, stock availability, destination and courier network.

Where tracking is available, tracking information will be provided after dispatch. You can also use the Track Order section of the DayByDeals website where applicable.

Check your tracking information first. If your order appears significantly delayed, contact Customer Support with your order number so the delivery can be investigated.

Depending on the product, an order may be fulfilled by DayByDeals or by the marketplace seller responsible for the listing.

DayByDeals maintains seller onboarding and marketplace requirements designed to establish seller identity and accountability.

Contact DayByDeals Customer Support. We can review your order and assist with the appropriate marketplace support, return, refund or dispute process.

Eligible products may be returned in accordance with the DayByDeals Delivery & Returns Policy and applicable South African consumer protection law. Eligibility may depend on the product, reason for return and condition of the item.

Contact Customer Support as soon as possible and provide your order number and details of the product received. We will review the order and provide the appropriate next steps.

Contact Customer Support promptly and retain the product, packaging and delivery materials. Photographs or additional information may be requested to help assess the issue.

Once a refund has been approved, it will be processed according to the applicable payment method and our Returns & Refunds terms. Your bank or payment provider may require additional processing time.

Buyer Protection provides a structured support process for qualifying order problems, such as an item not arriving or receiving an incorrect product. Eligibility and resolution depend on the circumstances, applicable DayByDeals policies and consumer law.

Email: support@daybydeals.com

Telephone: 010 412 0260

Please include your order number when contacting us about an existing purchase.

Day By Deals (Pty) Ltd
Registration No. 2026/601015/07
288 Kent Avenue
Ferndale, Randburg
Johannesburg, Gauteng
South Africa