Cancellation Policy
Information about cancelling orders, requesting changes before dispatch and refunds for cancelled marketplace purchases.
Request a Cancellation →Cancellation Requests
Contact support as soon as possible to request cancellation before your order is dispatched.
After Delivery
Eligible change-of-mind purchases may be returned within 30 calendar days after delivery.
Refund Processing
Our processing target for approved refunds, subject to applicable return and assessment requirements.
About This Policy
DayByDeals is a South African online marketplace operated by Day By Deals (Pty) Ltd. Products may be offered directly by DayByDeals or by participating third-party marketplace sellers.
This policy explains how customers can request order cancellations and how cancellation requests are handled at different stages of fulfilment.
The applicable seller is identified on the product listing. Cancellation arrangements are subject to applicable consumer law and the relevant order circumstances.
Cancelling an Order Before Dispatch
If you wish to cancel an order, please contact DayByDeals customer support as soon as possible.
We will review the order status and, where necessary, contact the applicable marketplace seller.
If the order has not yet been dispatched, cancellation may be possible before fulfilment is completed.
A cancellation request is not confirmed until DayByDeals or the applicable seller communicates confirmation.
Orders may be processed shortly after payment. Contacting us promptly improves the possibility of stopping dispatch.
Orders Already Dispatched
If your order has already been dispatched, it may no longer be possible to stop delivery.
Contact customer support so we can review the order status and advise you of the available options.
Once an eligible product has been delivered, you may request a return under our 30-day Return Policy.
Statutory cancellation rights, where applicable, remain unaffected by the dispatch status of an order.
Read Our Return Policy →Our 30-Day Return Policy
DayByDeals offers a 30-calendar-day return period for eligible change-of-mind purchases.
Customers must request a return within 30 calendar days after receiving the product.
For change-of-mind returns, products must generally be unused, complete, in their original packaging and in a resaleable condition.
Product-specific exclusions may apply where permitted by law and clearly disclosed.
This voluntary return policy does not restrict applicable statutory cancellation or faulty-product rights.
How to Request a Cancellation
To request an order cancellation, contact DayByDeals customer support with your order details.
Find Your Order Number
Locate your order confirmation email or order information in your customer account.
Contact Customer Support
Email support@daybydeals.com and request cancellation of the relevant order.
Order Status Review
We will review the order status and communicate with the applicable seller where necessary.
Receive Confirmation
We will advise whether cancellation is possible and explain any applicable refund or return procedure.
Include your full name, order number and reason for requesting cancellation.
Email a Cancellation Request →Marketplace Seller Orders
Some products on DayByDeals are supplied by participating marketplace sellers.
If you request cancellation of a marketplace order, DayByDeals may need to confirm the fulfilment status with the applicable seller.
Customers may contact DayByDeals for assistance with orders placed through the marketplace.
Participating sellers remain responsible for their applicable legal obligations.
Marketplace Disclosure →Refunds for Cancelled Orders
Where an order cancellation qualifies for a refund, the applicable refund arrangements will be communicated to the customer.
DayByDeals aims to process approved refunds within seven calendar days.
Where a product return is required, the processing period generally begins after the returned product has been received and any necessary assessment has been completed.
Where no product return is required, the processing period begins when the refund is approved.
Banks and payment providers may require additional time to reflect refunded funds.
Our refund processing target does not override any cancellation or refund deadline imposed by applicable South African law.
Orders Cancelled Due to Stock or Fulfilment Issues
Occasionally, an order may be unable to proceed because a product becomes unavailable or another fulfilment problem occurs.
Where DayByDeals or the applicable seller cannot fulfil an order, the customer will be informed of the available options, which may include an appropriate refund or an alternative arrangement agreed with the customer.
Applicable statutory rights remain unaffected.
Changes to an Existing Order
If you need to change a delivery address, product or quantity, contact customer support as soon as possible.
Requested changes depend on the order status and whether the applicable seller can accommodate them.
Changes are not confirmed until communicated by DayByDeals or the applicable seller.
Frequently Asked Questions
Can I cancel my order after payment?
Can I cancel an order that has already been dispatched?
How long does a cancellation refund take?
Can I return an order after delivery?
What if a marketplace seller has already dispatched my order?
What happens if my order cannot be fulfilled?
Related Customer Policies
Need to Cancel an Order?
Contact DayByDeals customer support with your order number and cancellation request.
support@daybydeals.com 010 412 0260