Delivery & Shipping Policy
One delivery policy for all DayByDeals marketplace orders.
1. Delivery Coverage
DayByDeals delivers to supported addresses throughout South Africa. Delivery availability depends on the destination and courier service.
2. Delivery Charges
| Order value | Delivery fee | Estimate |
|---|---|---|
| Below R750 | R75 | See product delivery date |
| R750 or more | FREE | See product delivery date |
The delivery threshold is calculated using the combined product subtotal after discounts and before delivery charges.
3. Free Delivery
Free delivery applies automatically to orders of R750 or more, including orders containing bulky or oversized products.
4. Delivery Times
For in-stock products without a separately stated seller or supplier lead time, estimated delivery is 2–3 working days after payment confirmation. This includes items sold directly by DayByDeals.
Where a seller dispatch or supplier preparation lead time is shown, that time is additional to courier transit. The estimated date on the product page reflects the applicable lead time. Destination and courier availability can affect delivery; dates are estimates, not guarantees.
5. Weekends and Public Holidays
Working days are Monday to Friday, excluding South African public holidays. Weekends and public holidays do not count towards delivery estimates.
6. After-Hours Orders
Orders placed after the applicable seller's working hours, on weekends or on public holidays begin processing on the next working day.
7. Remote Areas
Remote or outlying destinations may take longer than the standard estimate. The same delivery charges apply without additional bulky-item surcharges.
8. Large and Oversized Products
Refrigerators, freezers, washing machines, furniture and heavy gym equipment qualify for the same delivery pricing.
Special handling or courier arrangements may be required, but no additional bulky-item delivery fee applies.
9. Marketplace Sellers
All participating DayByDeals sellers follow the same delivery pricing structure. Sellers may not add undisclosed delivery charges after an order is placed.
10. Multiple Sellers
Delivery is calculated once using the combined product subtotal, even when an order contains products from different sellers.
Seller B: R2,200
Combined subtotal: R5,200
Delivery: FREE
Products may arrive in separate parcels without additional delivery charges.
11. Order Tracking
Tracking information is provided after dispatch where available.
Track Your Order →12. Delivery Attempts
Customers should ensure someone is available to receive their order. If delivery is unsuccessful, the courier may arrange another attempt.
13. Delayed or Missing Orders
Contact DayByDeals with your order number if delivery exceeds the communicated estimate. We will investigate with the seller or courier.
14. Damaged or Incorrect Deliveries
Contact us as soon as reasonably possible. Include your order number and photographs where available.
15. Delivery Addresses
Customers must provide accurate delivery information. Contact us promptly if an address requires correction. Changes may not be possible after dispatch.
16. Returns and Refunds
Return shipping arrangements depend on the reason for return and applicable consumer rights. Free original delivery does not automatically include free change-of-mind return shipping.
17. Consumer Rights
Nothing in this policy limits customers' rights under applicable South African consumer legislation.
18. Contact DayByDeals
For delivery enquiries, include your order number when contacting our team.