Privacy Policy

About This Privacy Policy

This Privacy Policy applies to personal information processed in connection with DayByDeals, including information collected through our website, customer accounts, marketplace activities, orders, customer support and seller-related services.

DayByDeals is operated by Day By Deals (Pty) Ltd, registration number 2026/601015/07.

This policy should be read together with our applicable Terms & Conditions and other marketplace policies.

Information We May Collect

Depending on how you interact with DayByDeals, we may collect or process information such as:

• Name and surname.
• Email address and telephone number.
• Billing, delivery and other addresses provided for an order or account.
• Account and profile information.
• Order, transaction and purchase information.
• Product enquiries, support requests, complaints and communications.
• Information submitted through forms on the DayByDeals website.
• Marketplace seller application and account information where applicable.
• Technical and website usage information.

Information You Provide to Us

You may provide personal information when you create an account, place an order, contact customer support, request a quote, submit a complaint, apply to sell through DayByDeals, complete a form or otherwise communicate with us.

You are responsible for ensuring that information you provide is reasonably accurate and that you are authorised to provide personal information relating to another person where applicable.

Information Collected Automatically

When you use the DayByDeals website, certain technical information may be collected automatically by our website, hosting environment or technologies used to operate the service.

Depending on the technology being used, this may include information such as IP address, browser type, device information, pages visited, referral information, approximate location derived from technical information, and website interaction data.

How We May Use Personal Information

Personal information may be processed where reasonably necessary for purposes including:

• Creating and managing customer accounts.
• Processing and administering orders.
• Arranging or supporting product delivery.
• Processing payments and refunds.
• Providing customer support.
• Responding to enquiries, complaints and disputes.
• Operating and administering the DayByDeals marketplace.
• Reviewing marketplace seller applications and accounts.
• Detecting, investigating or preventing suspected fraud, misuse or unlawful activity.
• Maintaining and improving website functionality.
• Meeting applicable legal, regulatory, accounting or record-keeping requirements.

Orders & Payments

Personal information required to process an order may include customer contact details, billing information, delivery information, order details and transaction-related information.

Payments may be processed using payment methods and payment service providers made available during checkout.

DayByDeals does not ask customers to send passwords, PINs or one-time passwords (OTPs) through ordinary customer-support communications.

For more information, see our Payment Methods page.

Marketplace Sellers

DayByDeals operates as an online marketplace. Where a product or order involves a participating marketplace seller, information reasonably necessary to administer or fulfil the applicable transaction may need to be made available to that seller.

This may include information necessary for order processing, fulfilment, delivery, returns, customer support or resolving an order-related issue.

Marketplace sellers are expected to handle customer information appropriately and only for legitimate marketplace and order-related purposes.

When Information May Be Shared

Personal information may be shared where reasonably necessary to operate DayByDeals, provide requested services, fulfil orders, comply with applicable requirements or protect legitimate interests and rights.

Depending on the circumstances, information may be shared with:

• Participating marketplace sellers where necessary for an applicable transaction.
• Courier and delivery service providers.
• Payment and transaction service providers.
• Website hosting and technology providers.
• Professional advisers and service providers where reasonably necessary.
• Government authorities, regulators, courts or law-enforcement authorities where disclosure is required or permitted by applicable law.

DayByDeals does not treat personal information as a product to be sold to third parties.

Service Providers

DayByDeals may use third-party providers to support functions such as website hosting, technology, communications, payments, delivery, analytics and other operational services.

These providers may process information where reasonably necessary to provide their services or perform the relevant function.

Cookies & Similar Technologies

DayByDeals may use cookies and similar technologies to support website functionality, remember preferences, maintain sessions, understand website usage and support other website functions.

Some cookies may be necessary for features such as account access, shopping carts and checkout functionality.

Other technologies may be provided by third-party services used on the website.

Browser settings may allow you to block or delete certain cookies. Disabling necessary cookies may affect website functionality.

Marketing Communications

Where permitted and applicable, DayByDeals may send information about products, promotions, marketplace services or other relevant updates.

Where an unsubscribe option is provided, recipients can use that option to stop receiving the applicable marketing communications.

Operational communications relating to an account, transaction, order, payment, delivery, return, refund or customer-support matter may still be sent where reasonably necessary.

Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected or processed, including to administer transactions, maintain appropriate records, resolve disputes, prevent fraud and comply with applicable legal, accounting or regulatory requirements.

Different categories of information may have different retention periods depending on their purpose and applicable requirements.

Information Security

DayByDeals takes reasonable steps intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure, taking into account the nature of the information and the circumstances in which it is processed.

No website, electronic communication or internet-based system can be represented as completely risk-free. Customers should also take reasonable steps to protect their account credentials and devices.

Never disclose your account password, banking PIN or one-time password (OTP) to someone claiming to require it through ordinary customer-support communication.

Your Privacy Rights

Subject to applicable law and any relevant limitations, individuals may have rights concerning their personal information, including rights relating to access, correction, objection, deletion or other permitted requests.

DayByDeals may need to verify the identity or authority of a person making a privacy request before providing information or taking action.

Certain information may need to be retained where required or permitted for legitimate legal, transaction, fraud-prevention, accounting or record-keeping purposes.

Privacy-related requests can be submitted using the contact information provided below.

Children's Personal Information

DayByDeals is intended primarily for persons who are legally able to enter into transactions through the marketplace.

Where personal information relating to a child is processed, applicable legal requirements concerning children's personal information should be observed.

External Websites & Services

DayByDeals may contain links to websites, platforms or services operated by third parties.

The privacy practices of independent third parties may be governed by their own privacy notices and terms. Customers should review relevant third-party information where appropriate.

Changes to This Privacy Policy

DayByDeals may update this Privacy Policy from time to time to reflect changes to marketplace operations, website functionality, service providers, legal requirements or privacy practices.

The current version should be published on this page together with its applicable last-updated date.

Contact DayByDeals

For questions about this Privacy Policy or requests concerning personal information, contact DayByDeals using the details below.