Help Centre
Find help with orders, delivery, returns, refunds, payments and shopping through the DayByDeals marketplace.
Order Support
Get help with an existing order, order status, delivery update or another order-related concern.
Contact Order Support →Delivery & Fulfilment
Understand delivery options, estimated delivery times and order fulfilment information.
View Delivery Policy →30-Day Returns
Learn about return eligibility, return conditions and how to request an eligible return.
View Return Policy →Refunds
Find information about refund eligibility, assessment and approved refund processing.
View Refund Policy →Payments
Learn about payment methods available through the DayByDeals checkout.
View Payment Methods →Order Cancellations
Understand when an order may be cancelled and what happens after processing has started.
View Cancellation Policy →Faulty or Incorrect Products
Find information about faulty, damaged, incorrect or materially misdescribed products.
View Product Support Policy →Buyer Protection
Understand the DayByDeals support processes available for orders, delivery, returns and refunds.
View Buyer Protection →Track Your Order
Find information about order status, dispatch and delivery tracking support.
Tracking Help →Marketplace Information
Learn how DayByDeals works and how participating marketplace sellers may offer products.
Marketplace Information →Seller Information
Find information for businesses interested in offering eligible products through DayByDeals.
Sell on DayByDeals →Complaints & Disputes
Find information about raising an unresolved order, product, payment, delivery, return or refund concern.
View Complaints Process →Products available through DayByDeals may be offered by Day By Deals (Pty) Ltd or participating marketplace sellers. The seller applicable to a product is identified on the relevant product listing.
Policies & Information
Review important DayByDeals shopping and marketplace policies.
Contact DayByDeals Support
For order assistance, have your order number and relevant product, payment or delivery information available.