30-Day Returns Policy
Clear information about return eligibility, return shipping, faulty or incorrect products and refunds for purchases made through DayByDeals.
Eligible products may be returned within 30 days.
For eligible change-of-mind returns, the customer pays the return shipping cost.
Approved refunds are processed within 7 days.
DayByDeals is a South African online marketplace operated by Day By Deals (Pty) Ltd. Products may be offered by Day By Deals (Pty) Ltd or participating marketplace sellers. The seller applicable to a product is identified on the relevant product listing.
30-Day Return Window
Eligible products may be returned within 30 days, subject to the product condition, reason for return, applicable DayByDeals marketplace policies, seller terms where applicable and consumer rights under applicable law.
Customers should submit their return request within the applicable 30-day return period.
Being within the 30-day return period does not automatically mean that every product or return reason qualifies for the same remedy. Return eligibility depends on the circumstances of the purchase and return.
Change-of-Mind Returns
Where a change-of-mind return is permitted, the product should generally be unused, unopened where applicable, complete and in a condition suitable for resale.
Products should be returned in an appropriate condition, subject to the nature of the product and applicable consumer rights.
Included accessories, components, manuals and other supplied items should be returned where applicable.
Original packaging should be retained and returned where reasonably applicable.
Return Shipping Costs
For an eligible change-of-mind return, the customer is responsible for the cost of returning the product.
Customers should contact DayByDeals through the Help Centre before returning a product. Return instructions and the applicable return address will be provided for the order.
Customers should not send a product to an address displayed elsewhere on the DayByDeals website unless that address has been confirmed for the specific return.
Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, incorrectly supplied or materially misdescribed, customers should contact DayByDeals through the Help Centre as soon as reasonably possible.
DayByDeals may request information reasonably required to assess the issue, including photographs, order information, packaging information or other relevant evidence.
Customer-paid change-of-mind return shipping does not apply in the same way where a product is faulty, damaged, incorrectly supplied or materially misdescribed, or where applicable consumer law requires DayByDeals or the applicable seller to bear the relevant return costs.
How to Request a Return
Have your DayByDeals order number and the relevant product information available.
Tell DayByDeals which product you would like to return and the reason for the return.
Follow the return instructions and use the return address provided for your order.
For an eligible change-of-mind return, the customer is responsible for paying the return shipping cost.
The returned product may be assessed before the applicable remedy or refund is finalised.
Return Method & Packaging
Customers should contact DayByDeals before sending a product back. The applicable return instructions and return destination will be provided as part of the return process.
Where the customer arranges return shipping, the product should be packaged appropriately to provide reasonable protection during transportation.
Customers should consider using a delivery service that provides proof of dispatch or tracking when arranging their own return shipment.
Marketplace Seller Returns
Some products available through DayByDeals are offered by participating marketplace sellers. The seller applicable to a product is identified on the relevant product listing.
Where a return relates to a marketplace seller product, DayByDeals may review the request and communicate with the applicable seller where necessary to assist with the return or resolution.
Return Assessment
Returned products may be assessed to confirm the product, its condition, the reason for return and other information relevant to the return request.
A return assessment does not remove or restrict any consumer right or remedy that cannot lawfully be excluded, waived or restricted.
Refunds
Once a refund has been approved, DayByDeals aims to process the approved refund within 7 days.
Your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Where reasonably possible, an approved refund may be returned using the original payment method or another appropriate method communicated during the refund process.
For further information, review the Refund Policy.
Products With Special Return Conditions
Certain products may have additional return requirements because of their nature, condition, hygiene considerations, safety requirements, manufacturer requirements or applicable law.
Where additional requirements apply, relevant information may be displayed on the product listing or communicated during the return process.
Consumer Rights
Nothing in this Returns Policy is intended to exclude, waive or restrict any consumer right or remedy that cannot lawfully be excluded, waived or restricted.
DayByDeals return processes operate alongside rights and remedies that may be available under applicable South African law.
Need Help With a Return?
Have your order number ready and visit the DayByDeals Help Centre for assistance with returns, damaged products, faulty products, incorrect items or refunds.
Visit Help Centre →