Warranty & Faulty Products Policy
Information about product warranties, faulty products, our 30-day return policy and seven-working-day refund processing.
Report a Faulty Product →Eligible Returns
Request a return for eligible products within 30 calendar days after delivery, subject to our Return Policy.
Faulty Product Support
Warranty coverage depends on the product, applicable manufacturer or seller terms and statutory consumer rights.
Refund Processing
Our processing target for approved refunds after applicable return and assessment requirements have been completed.
About This Policy
DayByDeals is a South African online marketplace operated by Day By Deals (Pty) Ltd. Products available through our website may be sold directly by DayByDeals or by participating third-party marketplace sellers.
The applicable seller is identified on the relevant product listing.
This policy explains how customers can request warranty assistance, report faulty products and understand the applicable return and refund procedures.
Warranty Coverage & Faulty Products
Products purchased through DayByDeals may carry a manufacturer's warranty or a voluntary warranty provided by the applicable marketplace seller.
Warranty coverage and duration depend on the product and applicable warranty documentation.
If a product is faulty, unsafe or does not meet applicable quality standards, customers may have rights to a repair, replacement or refund under South African consumer law.
Manufacturer and seller warranty conditions do not replace or reduce statutory rights that cannot lawfully be excluded.
Available Remedies for Faulty Products
Depending on the nature of the fault, applicable warranty conditions and statutory consumer rights, available remedies may include:
Repair
Repair of a faulty product where appropriate and permitted by applicable law.
Replacement
Replacement of a qualifying faulty product where required by law or covered by an applicable warranty.
Refund
A refund where the customer is entitled to one under applicable law or warranty conditions.
Where South African consumer law gives the customer the right to choose a particular remedy, that statutory choice will be respected.
Manufacturer & Seller Warranties
Certain products may include additional warranties provided by their manufacturers or the applicable marketplace seller.
Customers should review the product description and any warranty documentation supplied with the product for details about warranty duration, coverage and claim procedures.
Additional warranty conditions operate alongside applicable statutory rights and do not override them.
30-Day Return Policy
DayByDeals offers a 30-calendar-day return period for eligible change-of-mind purchases.
Customers must request a return within 30 calendar days after receiving an eligible product.
For change-of-mind returns, products must generally be unused, complete, in their original packaging and in a resaleable condition. Clearly disclosed product-specific exclusions may apply where permitted by law.
This voluntary return period does not limit customers' statutory rights relating to faulty, unsafe or incorrectly supplied goods.
Read Our Full Return Policy →How to Report a Faulty Product
If you believe your product is faulty, damaged, unsafe or not functioning as intended, contact our customer support team.
Locate Your Order
Have your order number, product name and delivery date available.
Describe the Problem
Explain the fault and when it first occurred. Include photographs where helpful.
Contact Customer Support
Email support@daybydeals.com with your order number and supporting information.
Receive Claim Instructions
Our support team will explain the applicable return, assessment or warranty claim procedure.
Product Assessment
A reasonable assessment may be required to determine the cause of a reported product fault and identify the appropriate remedy.
Where necessary, an assessment may involve the applicable marketplace seller, manufacturer or authorised service provider.
An assessment does not remove customers' statutory consumer rights or remedies.
Warranty Exclusions
Additional manufacturer or voluntary seller warranties may exclude damage caused by:
- Misuse or abuse of the product.
- Accidental damage after delivery.
- Unauthorised modifications that caused the reported fault.
- Improper installation that caused product damage.
- Normal wear and tear that does not constitute a qualifying defect.
Exclusions must be considered in relation to the actual cause of the reported problem and cannot override applicable statutory rights.
Marketplace Seller Warranty Claims
Products sold through DayByDeals may be supplied by participating third-party marketplace sellers.
Customers may contact DayByDeals for assistance with warranty enquiries concerning marketplace orders.
DayByDeals may review order information, communicate with the applicable seller and assist with the claim process.
The responsible supplier remains subject to its applicable legal obligations.
Read Seller Transparency →Returning a Faulty Product
Contact DayByDeals customer support to report the problem and obtain applicable return instructions.
Where a product qualifies for a statutory remedy that requires the supplier to bear return costs, the return will be handled at the supplier's risk and expense without penalty to the customer.
Other warranty return arrangements depend on the applicable warranty terms and relevant consumer rights.
Seven-Working-Day Refund Processing
DayByDeals aims to process approved refunds within seven working days after the returned product has been received and any necessary assessment has been completed.
Where no product return is required, the processing period begins when the refund is approved.
Banks and payment providers may require additional time to make refunded funds available.
This processing target does not delay or restrict any refund rights or deadlines imposed by applicable South African law.
Unresolved Warranty Complaints
If your warranty claim remains unresolved, you may submit a formal complaint through DayByDeals customer support.
You may also approach an appropriate independent consumer dispute resolution body where applicable.
Complaints & Dispute Resolution Policy →Frequently Asked Questions
Can I return a product within 30 days?
What happens if my product becomes faulty after 30 days?
How long does an approved refund take?
Can I request a refund for a faulty product?
Who pays to return a faulty product?
Who handles warranty claims for marketplace products?
Related Policies
Need Help With a Faulty Product?
Contact DayByDeals customer support with your order number, product information and details of the issue.
support@daybydeals.com 010 412 0260