Delivery & Returns

Delivery

• Orders are processed Monday to Friday during normal business hours, excluding public holidays.
• Delivery estimates shown on product pages are provided as a guide and may vary depending on seller location, stock availability, and courier operations.
• Products purchased in the same order may arrive separately if fulfilled by different marketplace sellers.
• Delivery fees, where applicable, are displayed during checkout before payment is completed.
• Tracking information will be provided where available once an order has been dispatched.
• Delivery delays may occur due to supplier delays, adverse weather conditions, public holidays, or circumstances beyond our reasonable control.

Estimated Delivery Times

• Johannesburg & Pretoria: 1–3 Business Days
• Major Cities: 2–5 Business Days
• Regional Areas: 3–7 Business Days

Marketplace Disclosure

DayByDeals is an online marketplace that connects customers with independent third-party sellers. Products listed on the platform may be sold and fulfilled by different sellers. Delivery times, warranties, returns, and after-sales support may vary depending on the seller.

Returns

Change-of-Mind Returns

Customers may request a return within 30 days of delivery provided the item is unused, in its original condition, includes all accessories, manuals, packaging, and is not excluded from return eligibility.

Incorrect, Damaged or Incomplete Orders

If you receive an incorrect item, damaged item, or an incomplete order, please notify us within 30 days of delivery. Supporting photographs may be requested to assist with the return process.

Defective Products

Products that develop a manufacturing defect within 6 months of delivery may be returned for assessment in accordance with the Consumer Protection Act.

• Repair of the product
• Replacement of the product
• Refund of the purchase price
• Store credit where appropriate

Return Shipping Costs

• Change-of-Mind Returns: Customer is responsible for return shipping costs.
• Incorrect, Damaged, Defective or Incomplete Orders: Seller is responsible for return shipping costs.

Non-Returnable Items

• Personalised or custom-made products
• Digital products and downloadable content
• Gift cards and vouchers
• Perishable goods
• Hygiene-sensitive products once opened
• Products clearly marked as non-returnable

Refunds

Approved refunds will be processed to the original payment method where possible. Refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

Return Collections

Eligible returns may be collected by a courier or returned through an approved return process. Items must be packaged securely to prevent damage during transit.

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