Buyer Protection
Information about shopping with confidence, understanding marketplace sellers and getting assistance when something goes wrong with an order.
Get Order Assistance →Shopping on the DayByDeals Marketplace
DayByDeals is a South African online marketplace operated by Day By Deals (Pty) Ltd. Products may be offered by DayByDeals or participating marketplace sellers. The applicable seller is identified on the product listing.
Customers can contact DayByDeals for assistance with order-related concerns, including delivery, incorrect products, faulty products, returns, refunds and complaints.
How Buyer Protection Works
The following support areas explain how to find information and request assistance.
Clear Seller Information
Review the seller identified on the relevant product listing before placing your order. Products may be offered by DayByDeals or participating marketplace sellers.
Seller Transparency →Order & Delivery Assistance
Review your available order and tracking information. Contact customer support if your order is delayed, missing or requires further assistance.
Track Your Order →Returns & Refunds
Customers can request assistance with eligible returns and refunds. The applicable conditions depend on the product, circumstances, published policies and legal rights.
Return Policy →Complaints & Disputes
Contact DayByDeals if you have an unresolved order concern. Provide relevant information so the matter can be reviewed and, where necessary, raised with the applicable seller.
Complaints Policy →What to Check Before Placing an Order
Check the product's specifications, compatibility, condition and included items.
Review the seller identified on the relevant product listing.
Review the displayed price, stock information and final order amount.
Check the applicable delivery options, charges and estimated delivery period.
What If Something Goes Wrong?
My order has not arrived
Check the available tracking information and estimated delivery period. If your order is delayed or you need further assistance, contact DayByDeals with your order number.
Delivery Policy →I received the wrong product
Contact customer support with your order number, a description of the item received and relevant photographs where helpful. The circumstances will be reviewed.
Return Policy →My product is faulty or damaged
Contact customer support with your order number, a description of the problem and relevant photographs where helpful. Applicable warranty and statutory rights depend on the circumstances.
Warranty & Faulty Products Policy →I want to cancel an order
Contact customer support as soon as possible. Cancellation options depend on the order status and applicable conditions.
Cancellation Policy →I need a refund
Contact customer support and provide your order number and the reason for your request. Refund eligibility and processing are governed by the applicable policy and law.
Refund Policy →I have a problem with a marketplace seller
Contact DayByDeals with your order number and a description of the concern. DayByDeals may review the information and communicate with the applicable seller where necessary.
Marketplace Disclosure →How to Request Help
Gather Your Order Information
Have your order number, product details and a brief explanation of the problem ready.
Contact Customer Support
Email DayByDeals with the relevant information. Include photographs or other supporting information where appropriate.
Review of Your Enquiry
Your enquiry can be reviewed in accordance with the applicable policies and circumstances. Where relevant, DayByDeals may contact the marketplace seller.
Next Steps
Applicable next steps may include providing additional information, a return assessment, a replacement or a refund where appropriate.
Payment & Account Security
Use the payment methods displayed through DayByDeals checkout. Never share your banking PIN, card PIN, account password or one-time password with anyone claiming to process or track an order.
Payment Methods & Security →Related Policies
Need Help With an Order?
Include your order number and a description of your enquiry when contacting our support team.
support@daybydeals.com 010 412 0260