Far & Found returns and refunds

This policy applies to products sold by Far & Found on DayByDeals. Products are imported from China into South Africa and delivered locally. Your statutory consumer rights are not limited by this policy.

30-day change-of-mind returns

You may request a change-of-mind return within 30 calendar days after receiving your item. Items must be unused, with their original packaging, accessories and supplied contents. These conditions do not restrict any return right provided by law. The customer pays the reasonable return courier cost for a change-of-mind return, except where applicable law requires otherwise. Any courier charge will be explained before arrangements are confirmed. No restocking fee applies.

Faulty, damaged or incorrect items

Contact us as soon as reasonably possible about damaged or incorrect deliveries. Qualifying defective, unsafe or poor-quality goods may be returned within six months after delivery at the supplier’s risk and expense under the Consumer Protection Act. We arrange collection without a return courier charge to the customer and honour the applicable right to a repair, replacement or refund. The 30-day change-of-mind conditions do not limit these statutory rights.

How to return an item

Email lindo@daybydeals.com or support@daybydeals.com with your order number and reason for return. Photographs may help assess damage or an incorrect item but do not remove your statutory rights. We will provide the South African return address or arrange courier collection. Customers are not required to return items to China. Contact us before sending a parcel so it reaches the correct local returns location.

Refunds

Approved refunds are processed to the original payment method within seven calendar days after the returned item is received and inspected, or sooner where required by law. Inspection will be completed promptly. Your bank or payment provider may take additional time to reflect the refund. Any refund of the original delivery charge will follow the reason for return and applicable law; statutory refund rights are preserved.

Delayed or undelivered orders

The estimated delivery window is 12–13 weeks from order to customer delivery, including import and local delivery. If the latest agreed delivery date is missed, contact us to arrange a revised date or request cancellation and a refund for undelivered goods, in accordance with applicable law. Imported status does not remove your cancellation or refund rights.