Frequently Asked Questions

DayByDeals is a South African online marketplace operated by Day By Deals (Pty) Ltd, registration number 2026/601015/07. Products may be offered by DayByDeals or participating marketplace sellers.

Browse the available products, select the item you want and add it to your cart. Review the product, seller, quantity, price and delivery information before completing checkout.

The applicable seller is identified on the relevant product listing. Read our Seller Transparency page for further information.

No. Some products may be offered by Day By Deals (Pty) Ltd, while others may be offered by participating independent marketplace sellers.

Visit our Daily Deals or New Arrivals pages to browse available products.

Visit our Track Your Order page or review your order information in My Account.

Visit My Orders or My Account to review available order information.

Cancellation depends on the order status and applicable conditions. Review our Cancellation Policy and contact customer support promptly.

Contact customer support promptly with your order number and the information that needs correcting. Changes may depend on the order's processing and dispatch status.

Product availability may change. If your order is affected, contact customer support for assistance. See our Order, Pricing & Stock Information page.

Use the payment methods displayed during checkout. For more information, visit our Payment Methods page.

Review the applicable product prices, quantities, discounts and delivery charges at checkout before completing your order.

Prices and availability may change. Review the price displayed for the applicable product and your final order total before checkout. See our Pricing Policy .

Check the payment status before attempting another transaction. If you need assistance, contact support@daybydeals.com with your order information. Never share your banking PIN, password or one-time password.

DayByDeals delivers to supported addresses throughout South Africa. Delivery availability depends on your destination and courier coverage.

Read our Delivery Policy for further information.

Delivery time varies by seller. Please confirm the dispatch lead time and courier delivery time before ordering. Working days are Monday to Friday, excluding South African public holidays. Remote destinations may take longer.

DayByDeals applies one delivery pricing structure across all participating marketplace sellers.

• Below R750: R75 delivery.
• R750 or more: FREE delivery.

Delivery charges are calculated using your combined product subtotal after discounts. These charges apply to all products, including bulky and oversized items. No additional bulky-item surcharges apply.

Yes. FREE delivery applies automatically when your combined product subtotal after discounts reaches R750 or more. This includes products from participating marketplace sellers and bulky or oversized products.

No. Delivery is calculated once using your combined product subtotal. Products from different sellers may arrive in separate parcels or on different dates, without additional delivery charges.

Check your available tracking information using our Track Your Order page. If you need further assistance, contact support@daybydeals.com and include your order number.

Return eligibility depends on the product, circumstances, applicable policy and consumer rights. Review our Return Policy before requesting a return.

Contact customer support with your order number, the product concerned and the reason for the return. Review the Return Policy for applicable requirements.

Refund processing depends on the circumstances and applicable policy. Your bank or payment provider may require additional processing time. Review our Refund Policy for details.

Contact customer support with your order number, a description of the fault and photographs where helpful. Review our Warranty & Faulty Products Policy .

Contact customer support with your order number, a description of the item received and any relevant photographs so the matter can be reviewed.

DayByDeals supports participating independent marketplace sellers. For information about becoming a seller, visit Sell on DayByDeals or Seller Registration .

Participating sellers are responsible for the information they submit about their products, subject to applicable marketplace requirements. Read our Marketplace Seller Standards .

Do not assume that every marketplace product has been individually inspected or authenticated by DayByDeals. Review our Product Authenticity & Listing Standards .

Customers can contact DayByDeals customer support for order assistance. Include your order number and relevant information so your enquiry can be reviewed.

Visit My Account to access available account features.

Email support@daybydeals.com or call 010 412 0260 . You can also visit our Help Centre .

Contact customer support with the relevant information and review our Complaints & Dispute Resolution Policy .

Please review our Privacy Policy for information about personal data handling.