Refund Policy
This Refund Policy explains refund eligibility, return assessment and how approved refunds are processed for purchases made through the DayByDeals online marketplace.
Contact DayByDeals Customer Support with your order number and details of your request.
Where required, returned products may be inspected before a refund is approved.
Approved refunds are processed by DayByDeals within 7 days.
1. Overview
DayByDeals is a South African online marketplace. Products available through the platform may be offered through DayByDeals and participating marketplace sellers.
This policy explains the general refund process for purchases made through DayByDeals. Refund eligibility depends on the circumstances of the return, the condition of the product and applicable South African consumer law.
This Refund Policy should be read together with our Delivery & Returns Policy and Terms & Conditions .
2. Refund Eligibility
A refund may be available where a return is accepted under our published policies or where a customer is entitled to a remedy under applicable law.
A refund request may apply where:
- An incorrect product was supplied.
- A product received is materially different from the product ordered.
- A product arrives damaged.
- A product is defective and qualifies for a remedy under applicable law.
- A return otherwise qualifies under our published Delivery & Returns Policy.
Refund eligibility is assessed according to the circumstances of each order. Nothing in this policy limits rights or remedies available under applicable South African consumer law.
3. Change-of-Mind Returns
Where DayByDeals permits a change-of-mind return, the product must satisfy the conditions stated in our Delivery & Returns Policy.
Products should generally be returned unused and with supplied accessories, components and packaging where reasonably applicable.
Certain products may not qualify for change-of-mind returns where an exclusion is permitted by applicable law.
Any applicable return delivery costs will be communicated before the return is arranged or accepted.
4. Faulty, Damaged or Incorrect Products
If you believe a product is faulty, damaged or incorrect, please contact DayByDeals Customer Support as soon as reasonably possible.
When contacting us, please provide:
- Your order number.
- The product name.
- A clear description of the problem.
- Photographs or other supporting information where reasonably required.
We may arrange for the product to be returned or request additional information so that the issue can be assessed.
5. Marketplace Seller Orders
Some products available on DayByDeals may be supplied by participating marketplace sellers.
Where a marketplace seller is involved, DayByDeals may communicate with the relevant seller as part of the return, assessment or refund process.
Customers may contact DayByDeals Customer Support for assistance with orders placed through the DayByDeals platform.
Information about marketplace sellers and marketplace responsibilities is available on our Seller Transparency page.
6. Return Assessment
Where an assessment is reasonably required, a returned product may be inspected after it has been received.
The assessment may consider the condition of the product, the stated reason for return, supplied accessories and other information relevant to determining the appropriate remedy.
Customers will be informed if additional information is reasonably required to complete the assessment.
7. Refund Processing Time
Once a refund has been approved, DayByDeals will process the refund within 7 days.
Where reasonably possible, approved refunds will be returned using the original payment method used for the purchase.
If a refund cannot be returned using the original payment method, DayByDeals will communicate an appropriate alternative refund method with the customer.
After DayByDeals has processed a refund, additional time may be required for the funds to appear in your account. This depends on the processing times of your bank, card issuer or payment service provider.
Customers will be informed if additional information is reasonably required before a refund can be processed.
8. Delivery and Return Charges
Whether delivery or return charges are refundable depends on the reason for the return and the circumstances of the order.
Where a product is confirmed to have been incorrectly supplied, damaged or defective and the customer is entitled to a remedy, applicable costs will be handled in accordance with our policies and applicable law.
For eligible change-of-mind returns, return delivery costs may be the customer's responsibility where permitted.
9. Products That May Not Qualify for a Refund
Subject to applicable consumer rights, a refund may be declined where a product does not satisfy the applicable return requirements.
Examples may include:
- Products damaged through misuse after delivery.
- Products altered or modified after delivery.
- Products missing material components because of actions taken after delivery.
- Change-of-mind returns that do not satisfy the applicable return conditions.
- Products subject to a lawful return exclusion.
Nothing in this section is intended to exclude rights that cannot lawfully be excluded.
10. How to Request a Refund
To request assistance with a refund, contact DayByDeals and provide your order number and details of your return or refund request.
11. Consumer Rights
This Refund Policy is intended to operate consistently with applicable South African consumer protection law.
Nothing in this policy is intended to remove, restrict or replace any statutory right or remedy that cannot lawfully be excluded or limited.