Cancellation Policy
This policy explains when an order or individual item may be cancelled on DayByDeals, what happens after cancellation, and how refunds for cancelled orders are handled.
Contact us as soon as possible with your order number.
Cancellation depends on the current fulfilment status.
Approved cancellation refunds are processed within 7 days.
1. Cancelling Your Order
You may request cancellation of an order or individual item while it is still eligible for cancellation.
To request cancellation, contact DayByDeals Customer Support as soon as possible and provide your order number.
A cancellation request does not mean that your order has automatically been cancelled. Cancellation is complete only once DayByDeals confirms it.
2. When an Order Can Be Cancelled
Whether an order can be cancelled depends on its fulfilment status when we receive your request.
Where an order or item has not progressed too far through processing, packing or dispatch, cancellation may still be possible.
Because orders may move through fulfilment quickly, customers should submit cancellation requests as soon as possible.
3. Orders Already Dispatched
Once an order has been dispatched, it may no longer be possible to cancel it as a standard order cancellation.
If cancellation is no longer available, you may need to receive the order and then follow the applicable return process.
View Delivery & Returns Policy →4. Confirmed Cancellations Are Final
Once DayByDeals has confirmed and processed a cancellation, the cancellation cannot normally be reversed.
If you later decide that you still want the cancelled product, you may need to place a new order.
A new order will be subject to the product's availability, seller, price and delivery information displayed at the time the new order is placed.
5. Partial Order Cancellations
If your order contains multiple products, it may be possible to cancel an individual item without cancelling the entire order.
Whether an individual product can be cancelled depends on the fulfilment status of that product.
Products that have already progressed through fulfilment or dispatch may need to follow the applicable return process instead.
6. Marketplace Seller Orders
DayByDeals is a South African online marketplace. Products may be offered through DayByDeals and participating marketplace sellers.
Where an order contains a product supplied by a marketplace seller, DayByDeals may need to confirm the product's fulfilment status with the relevant seller before cancellation can be completed.
If the seller has already processed or dispatched the product, cancellation may no longer be available.
Customers can continue to contact DayByDeals Customer Support for assistance with orders placed through the DayByDeals platform.
View Seller Transparency →7. Cancellation by DayByDeals or a Marketplace Seller
In certain circumstances, DayByDeals or the marketplace seller responsible for a product may need to cancel an order or individual item.
This may happen where, for example:
- The product becomes unavailable or is out of stock.
- The relevant marketplace seller is unable to fulfil the order.
- Payment has not been successfully completed or confirmed.
- There is a material error in the product listing, price or availability information.
- The order cannot reasonably be fulfilled.
- There is suspected misuse, fraud or unlawful activity associated with the transaction or account.
Where an order or item is cancelled after payment has already been received, the applicable amount paid for the cancelled order or item will be handled in accordance with our Refund Policy.
8. Refunds for Cancelled Orders
Where payment has already been received and a cancellation refund is approved, DayByDeals will process the refund within 7 days.
Where reasonably possible, the refund will be returned using the original payment method used for the order.
If the original payment method cannot reasonably be used, DayByDeals will communicate an appropriate alternative refund method with the customer.
After DayByDeals has processed the refund, additional time may be required for the funds to appear in your account. This depends on your bank, card issuer or payment service provider.
9. Price Changes After Cancellation
Cancelling an order does not reserve the product or its original price.
If you decide to purchase the product again, the price, availability, seller and delivery information displayed when the new order is placed will apply.
10. How to Request a Cancellation
Contact DayByDeals as soon as possible and provide your order number and details of the product or order you want to cancel.
11. Consumer Rights
This Cancellation Policy is intended to operate consistently with applicable South African consumer protection law.
Nothing in this policy is intended to exclude, restrict or replace any statutory consumer right or remedy that cannot lawfully be excluded or restricted.